About Me

The human behind the operations

Who I Am

I'm a product-focused operations leader currently at Shiftsmart, where I'm scaling dynamic staffing solutions and turning complex workforce challenges into clean, data-driven workflows. My journey spans from YC-backed startups to Fortune 300 enterprises, always focused on building systems that scale.

I specialize in workforce optimization, marketplace operations, and AI automation. At Shiftsmart, I've improved flexible coverage efficiency from 30% to 60%, reduced incentive spend by 50%, and scaled enterprise launches from 20 to 150+ weekly sites. My approach combines operational expertise with product thinking to drive measurable outcomes.

Forever Learner
Optimist
Problem Solver
AI Data Ops Teams

Domains of Interest

Healthtech & Digital Health

Seeking Product roles in healthtech platforms that improve healthcare delivery and patient outcomes through technology and data.

AI & Automation

Leveraging Claude, ChatGPT, and automation tools to build intelligent workflows and scale operations efficiently.

Marketplace Operations

Optimizing workforce marketplaces, supply-demand matching, and dynamic pricing systems at scale.

Data-Driven Operations

Using SQL, Python, and analytics tools to transform operational data into actionable insights and automated workflows.

Product Strategy

Building product roadmaps, defining requirements, and driving cross-functional initiatives from concept to scale.

Tools & Technologies

Technical & Data

SQL, Python, BigQuery
Hex, Tableau, Looker

AI & Automation

Claude (MCP), ChatGPT
Zapier, Cursor, Replit

Product & Strategy

Jira, Notion, Figma
A/B Testing, OKRs, MVP

Professional Experience

Download my full resume for detailed experience and qualifications.

Download Resume

Operations Associate

Shiftsmart • New York, NY • Dec 2024 - Present

  • Built dynamic staffing tool improving flexible coverage efficiency from 30% to 60%
  • Led development of new dispatch features with Product and Engineering teams
  • Redesigned shift logic boosting on-call coverage from 20% to 70%
  • Automated weekly incentive reporting using Claude + Zapier via MCP
  • Designed dynamic bonus engine reducing incentive spend by 50% while improving margins by 8%

Operations Specialist

Shiftsmart • New York, NY • Dec 2023 - Dec 2024

  • Scaled enterprise launches from 20 to 150+ weekly sites driving 95%+ completion rates
  • Improved on-time shift completion by 8% through supply trend analysis
  • Developed cross-functional launch reporting systems for real-time performance visibility
  • Increased attendance by launching targeted outreach campaigns and automated SMS reminders

Business Operations & Customer Success

Flo Recruit (YC S19) • Austin, TX • Jun 2022 - Apr 2023

  • Increased ARR by 12% QoQ by analyzing customer usage data and driving product improvements
  • Boosted website engagement by 30% MoM through design thinking-led UX/UI refresh
  • Resolved 700+ customer tickets with 40-second average response time
  • Improved lead conversion by 25% by streamlining HubSpot workflows
  • Launched GTM campaigns driving 35% MoM spike in media impressions